I lead product design for fintech products across mobile, web and payment devices, and the design system that keeps them consistent. I use behavioural design to decide what people need to understand before they act, and I make those decisions clear enough for teams to build on.

Jabu Hlungwani · Senior Product Designer

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About Me

Selected work

Each case study labels its decisions by level: strategy, architecture, interaction and leadership.

Case studies are written in general terms to respect confidentiality, and diagrams use illustrative examples. All four products are live.

Illustrative product screens for this case study

Platform strategy · B2B web

One Platform, Many Operating Contexts

Information architecture, role-based access and reusable reporting for a shared enterprise platform.

Key decision:

separate permissions, viewing scope and local filters.

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Product judgement · Consumer mobile app

A Clearer Way to Buy an Essential Service

Making an essential purchase easier to understand, from choosing a meter to knowing what happens after payment.

Key decision:

separate payment status from service status.

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Operational product strategy · Merchant devices

From Payment Terminal to Merchant Tool

Extending a payment product around the people, shifts and responsibilities behind each transaction.

Key decision:

separate identity, device session and shift.

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Design direction & governance · Multi-platform system

The System Behind the Products

Giving the company's digital products a dependable way to look, behave and communicate.

Key decision:

let the interface's role guide colour.

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Contact

Let’s talk about product design.

If you’re looking for someone to lead design across products and stay close to the work, I’d like to hear what your team is working on.

Download CV

Let’s talk about product design.

If you’re looking for someone to lead design across products and stay close to the work, I’d like to hear what your team is working on.

Download CV

Contact

Let’s talk about product design.

If you’re looking for someone to lead design across products and stay close to the work, I’d like to hear what your team is working on.

Download CV